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Help

Browse our troubleshooting tutorials to get step-by-step solutions for many
common problems. Are we missing something you think would be helpful for
others? Let us know!

Get Started
  • Prepare your Microsoft 365 account
  • Create a Microsoft 365 connector
  • Configure your Microsoft 365 backup
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Your Microsoft 365 Backup
  • Microsoft 365 backup coverage
  • SharePoint backup coverage
  • Microsoft 365 Groups and Teams backup coverage
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Recover Your Data
  • Find Microsoft 365 data for recovery
  • Restore Exchange data with the Restore Wizard
  • Restore OneDrive data with the Restore Wizard
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Troubleshooting
  • Throttling and what can be done
  • My Microsoft 365 connector's authentication is no longer valid
  • Teams channel failed to restore
See more
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