If you see the message that your connector's authentication is no longer valid, this means that Keepit cannot perform a backup and your health status is critical.

The most common reason this happens is because your authentication gets expired or revoked. In that case, Keepit loses connection with your SaaS application.

If you have a Microsoft connector, it could be because of conditional access. For more details, see: My Microsoft 365 connector's authentication is no longer

To renew the authentication, simply reauthenticate your connector. You can do this by clicking "reauthenticate" on your connector's status on the Connector's page.

Note: Only users with the Master admin or Backup admin roles, or with the appropriate permission can reauthenticate connectors.